Thank you very much for your patience during the refund process.  Because most leagues use Sports Engine as a website and merchant provider they are unable to financially float the refund process.  This means that the refund process is not as simple as me processing a refund.  The process as it currently stands is now taking 2-3 weeks. 

 

Read on if you are interested in how Covid-19 has changed the refund process: 

Step 1:  I submit a spreadsheet of refunds weekly to Sports Engine. 

Step 2:  Sports Engine invoices Tigard Little League for the funds required. 

Step 3:, I transfer the money via EFT to Sports Engine. 

Step 4:  Once they have the the funds they will then begin manually processing refunds. 

 

I am now being told the last step of the manual refunds could take as long as 5-7 business days. 

 

I am truly sorry that the process is taking much longer than I originally stated.  If you have questions or are concerned you were missed in the refund process please let me know by emailing refund@tigardlittleleague.org.  All softball and teeball/coach pitch refunds have been submitted and should be processed and refunded to you by Friday 6/27.

 

Regards,

 

Jeremy Nichols

Treasurer

Tigard Little League