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2020 Treasurer Update - Refunds - 6/18

By Tigard Little League, 06/18/20, 9:30PM PDT

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Thank you very much for your patience during the refund process. 

Thank you very much for your patience during the refund process.  Because most leagues use Sports Engine as a website and merchant provider they are unable to financially float the refund process.  This means that the refund process is not as simple as me processing a refund.  The process as it currently stands is now taking 2-3 weeks. 
 
Read on if you are interested in how Covid-19 has changed the refund process: 
Step 1:  I submit a spreadsheet of refunds weekly to Sports Engine. 
Step 2:  Sports Engine invoices Tigard Little League for the funds required. 
Step 3:, I transfer the money via EFT to Sports Engine. 
Step 4:  Once they have the the funds they will then begin manually processing refunds. 
 
I am now being told the last step of the manual refunds could take as long as 5-7 business days. 
 
I am truly sorry that the process is taking much longer than I originally stated.  If you have questions or are concerned you were missed in the refund process please let me know by emailing refund@tigardlittleleague.org.  All softball and teeball/coach pitch refunds have been submitted and should be processed and refunded to you by Friday 6/27.
 
Regards,
 
Jeremy Nichols
Treasurer
Tigard Little League